Privacy and cookie policy
We will only use your data to up your experience.
We'll protect your data like it's our own.
You decide what and how you hear from us.
Your info won't just hang about – if we don't need it, we'll delete it.
At Artsper, we are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]
| How we use your name & contact details | Why? |
|---|---|
| Deliver your purchases to you | We've got to do this to perform our contract with you |
| Send you service messages by e-mail such as order updates | We've got to do this to perform our contract with you (so you can tell when your order is coming) |
| Sending you information by email or post, about our new products and services | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or Artsper – unfortunate, but absolutely essential |
| Showing you Artsper adverts as your browse the web | So you can see our latest products and deals |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
| How we use your payment information | Why? |
|---|---|
| Take payment, and give refunds | We've got to do this to perform our contract with you |
| Fraud prevention and detection | To prevent and detect fraud against either you or Artsper – unfortunate, but absolutely essential |
| How we use your contact history | Why? |
|---|---|
| Provide customer service and support | We've got to do this to perform our contract with you, after all, you expect the best service from us |
| Train our staff | So that, when you contact us, you get the best possible customer service |
| How we use your purchase history and saved items | Why? |
|---|---|
| Sell you things | We've got to do this to perform our contract with you — if you can't put stuff into a basket, you can't buy it! |
| Provide customer service and support, and handle returns | We've got to do this to perform our contract with you |
| Finding out what you, and other customers, like | Why? |
|---|---|
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Artsper – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
| How we use information from accounts you link to us | Why? |
|---|---|
| To enable you to log into our website simply and easily without having to create a specific account | To make it easier for you to use Artsper.cm and purchase those items you want! |
| To provide product recommendations | So you can quickly spot things which take your fancy |
You don't have to give us any of this personal information but if you don't, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites
- We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you have said we can, we'll send you marketing messages by email, text, to keep you aware of what we're up to and to help you see and find our products. You can stop receiving marketing messages from us at any time. You can do this:
- Through your account settings
- By clicking on the "unsubscribe" link in any email
- By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don't receive further marketing messages. Please note that, as Artsper comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Artsper, for example new artworks). We also engage in online advertising, also to keep you aware of what we're up to and to help you see and find our products. Like many companies, we target Artsper banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Artsper (for example, your Artsper search history, and the content you checked on Artsper) or on Artsper banners or ads you have previously clicked on.
We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used.
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
If you want to exercise your rights, have a complaint, or just have questions, please contact us : [email protected]
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Artsper website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Artsper.
Cookies are files stored on your computer or device when you browse the Internet. Cookies are accessible and detected by the website you browse, and by the companies that post their advertisements on such websites, sothat they can recognise the browser you use. By browsing the website, you allow the storing and the use of the cookies issued by our Website. You may accept or refuse the storing of cookies on your computer under the conditions described at Article
We always want to hear from our customers (especially if you feel we've let you down or could do better)
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
Please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. You can contact our privacy team by dropping us a line at [email protected] or via the Artsper website. Or if you'd like to, you can write to us at:
MUMART SAS
23-25 rue Jean-Jacques Rousseau
75001 Paris
France